Support

Need a hand with Home Game Show: Quiz Maker? You are in the right place.

Contact us

Email us at homegameshow.support@newversion.studio. We are a small team, and we aim to reply within 3 business days. To help us help you, please tell us:

• what device you have (for example iPad Air, iPhone 15, MacBook or Pixel 8) and its operating system version;
• what you were doing when the problem happened;
• for a live room problem, whether the host and the phones were on the same Wi-Fi, and the room code if the room is still open;
• for purchase questions, whether you bought on the Apple App Store or Google Play.

Please do not send us card numbers or passwords. We will never ask for them.

Getting started

1. Pick a starter show on the shelf (for example a Christmas Board or a Friends Party Top Answers round) or make your own: a Board (categories and values, with Wager Squares) or a Top Answers survey round.
2. Add your own questions, names and photos in the editor, and choose a theme.
3. Tap Play to host. Put the game on the big screen, then open a live room: the app shows a four-letter room code.
4. Everyone else opens Home Game Show on their phone, chooses to join, types the code and their name, picks a team and uses the phone as a buzzer. The first buzz wins.

Starter shows can always be played, and you can play without any phones by running the game yourself from the host screen.

Live rooms and buzzers

• The code says the room cannot be found. Check the four letters (there is no I, O, 0 or 1). A room closes when the host ends it or after 6 hours with no activity, and the code then stops working. Ask the host to open a new room.
• The room is full. Free rooms hold up to 4 phones; Home Game Show Plus rooms hold up to 16. The host can see who has joined and can remove a player to make space.
• A phone lost its connection. Keep the app open and in front, and check the phone's signal. The phone reconnects by itself and keeps its place and team. If it does not, leave and join again with the same code.
• The buzzer is grey. Buzzers open when the host opens a question. They stay closed on Wager Squares and between questions.
• Do we need internet? Live rooms need an internet connection on the host and on every phone. They do not have to be on the same network. Playing on one device with no phones works offline.

Photos and camera

Home Game Show asks for access to your photos or camera only when you add a photo to a question or a team avatar. If you said no by mistake, open your device's Settings, find Home Game Show and allow Photos or Camera. Photos stay on your device. In a live room, the photo for the open question is sent as a small thumbnail to the screens and phones in that room, and deleted when the room ends.

Share and import a show

Use Share on a show to send it to a friend as a file. To open a show someone sent you, choose Import on the shelf and pick the file. Only import files from people you trust.

Restore purchases

If you bought Home Game Show Plus and it is not showing up, for example after reinstalling the app or switching devices:

1. Make sure you are signed in to the same Apple ID or Google account you used to buy it, and that you are online.
2. Open Home Game Show and go to the Plus screen (shelf, Get Plus).
3. Tap Restore purchases.

Your lifetime purchase and any active subscription will be unlocked again. If nothing happens after a minute, close and reopen the app and try once more, then email us.

Cancel a subscription

Deleting the app does not cancel a subscription. To cancel, use your store account.

On iPhone or iPad:

1. Open the Settings app and tap your name.
2. Tap Subscriptions.
3. Choose Home Game Show Plus, then tap Cancel Subscription.

On Mac: open the App Store, click your name, choose Account Settings, then Subscriptions.

On Android:

1. Open the Google Play Store app and tap your profile picture.
2. Tap Payments and subscriptions, then Subscriptions.
3. Choose Home Game Show Plus, then tap Cancel subscription.

Cancel at least 24 hours before the end of the current period to avoid being charged for the next one. You keep Plus until the end of the period you have paid for.

Ask for a refund

Apple and Google handle all payments and refunds, so we cannot refund a purchase ourselves. To ask for one:

• Apple App Store: go to reportaproblem.apple.com, sign in with your Apple ID, choose the purchase and tell Apple what went wrong.
• Google Play: see Google Play refund help and request a refund through your Play account.

If you need help working out which option applies, email us and we will point you the right way.

What does Plus unlock?

Everything needed to play is free: every format and round type, photos, the Classic Studio, Snowy Night and Sunday Table themes, up to 3 shows of your own, and live rooms of up to 4 phones. Home Game Show Plus adds every theme, unlimited shows and live rooms of up to 16 phones. Free players can still play any show, including starter shows dressed in a Plus theme.

Delete your data

Your shows and photos live only on your device. Delete a show in the app to remove it. To remove everything at once, open Settings and tap Delete my data: it erases every show, photo and setting on this device and puts the starter shows back. Uninstalling the app also removes everything.

There are no accounts and nothing about you is kept on a server, so there is nothing for us to delete. The live-room relay only passes messages along during a game and forgets the room when it ends or after 6 idle hours.

Neither Delete my data nor uninstalling cancels a subscription or removes purchases. Manage or cancel a subscription in the App Store or Google Play (see above); Restore purchases brings Plus back at any time.

Quick answers

• Do I need an account? No. There is no sign-in, and your shows live on your device.
• Will my shows move to a new phone? Shows are stored only on the device. If your device backup includes app data, they may come across when you restore from that backup, or you can share a show as a file. Purchases can always be restored.
• Do you collect my data? No. Read our Privacy Policy for the details.
• Are there ads? No.
• Is it safe for kids? The game is rated 4+ and has no ads, no chat and no tracking. Adults should run the room and share the room code only with the people playing.
• How much is Plus? Weekly is USD 3.99, yearly is USD 9.99 and lifetime is USD 19.99 (one payment). There is no free trial. The price for your country is always shown in the store before you confirm.
• I found a mistake in a starter show. Please email us the show name and the question. We want to know.